Privacy Policy
Effective Date: 17 November 2025
1. Introduction
At Céline & Lolo, we care about your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us — via our website, in-person stays, and related services.
2. Data We Collect
We collect data that helps us serve you better. This may include:
- Identity Information: name, date of birth, gender, ID or passport number
- Contact Information: email address, postal address, telephone number
- Booking & Payment Details: reservation records, payment card information (processed securely)
- Stay Preferences & Special Requests: room preferences, dietary needs, special requests
- Usage Data: website interactions, cookie data, device information, IP address
- Feedback & Communication: reviews, survey responses, communication with our staff
3. How We Use Your Data
We use your personal data for purposes including:
- Processing and fulfilling reservations, payments, and services
- Communicating with you (booking confirmations, newsletters, updates)
- Personalising your stay (preferences, special touches)
- Improving and maintaining our services and website
- Marketing and promotional offers (where permitted)
- Legal compliance (e.g. record keeping, regulatory reporting)
4. Legal Basis & Consent
When required, we ask for your consent before collecting or processing personal data (e.g. marketing, cookies). In other cases, processing is necessary for contract performance or legitimate business interests (improving service, security).
5. Cookies & Tracking
We use cookies and similar technologies to improve your experience:
- Essential cookies (site functionality)
- Analytics cookies (site usage, performance)
- Advertising / marketing cookies (personalised offers)
You can manage cookie settings via your browser. Turning off non-essential cookies may affect your experience on the website.
6. Sharing & Disclosure
We will not sell your personal data. We may share it with trusted third parties when needed:
- Payment processors (securely, under contract)
- Service providers (e.g. IT, booking platforms, marketing tools)
- Regulatory or law enforcement authorities (if required by law)
- Affiliate or partner businesses (with your consent)
7. Data Security & Retention
We implement security measures to protect your data from unauthorized access, loss or misuse.
We retain your personal data only as long as necessary for services, legal compliance, or legitimate business purposes (e.g. invoicing, audits).
8. Your Rights
Depending on jurisdiction, you may have rights including:
- Accessing your personal data
- Correcting inaccurate data
- Deleting or restricting processing
- Objecting to certain uses or marketing
- Data portability: To exercise any right, contact us at the address below.
9. Children & Minors
Our services are not intended for children under 18 without parental consent. We do not knowingly collect personal data from minors without guardian consent.
10. International Transfers
If your data is transferred outside Kenya or across borders, we ensure adequate protections under applicable law and contractual safeguards.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted with a new effective date. We’ll notify you of material changes where required (e.g. via email).
12. Contact Us
If you have any questions, requests or concerns regarding your personal data, please reach out:
Email: reservations@celineandlolo.com
Address: Kabarsiran Avenue 61, Lavington, Nairobi
